PART THREE - NAVIGATING THE CURRENT ECONOMY

Believe it or not it is time for Part Three on Navigating the Current Economy. If you are new to my "Blue Blog" you may want to scroll down the blog page and review parts one and two of the series on Navigating the Current Economy.

In part one we discussed the dangers associated with the common tendency of over reacting to the current economy. In part two we reviewed the second emotion based component tied to the current economy - “Inaction & Business Paralysis”. In part three of this ongoing series I will introduce and discuss positive steps that can help you determine if your business is sliding backwards, or if it is already in free fall. I discuss some time proven steps for not only analyzing the problem, but also how to stop the fall and return the business to a stable position.

Now that I have set the stage, let's begin.

Regardless of whether or not you feel that your business has been impacted by the current economy the steps I am about to introduce and discuss could be considered prudent business insurance against the ravages of the current economy. If you know for a fact that you have been impacted by the current economy and are sliding backwards, or you are in free fall, this information is most definitely for you.

What will I do?

Step One - Determine Your Current Position

Step Two - Evaluate Each Department & Function of Your Business

Step Three - Go Back to the Basics

Step Four - Emphasize the Fundamental Elements of Each Department or Function

Step Five - Develop Strategies that Bolster Weaknesses & Accentuate Strengths

Let's spend some time taking a look at each one of these steps.

Assessing Your Current Position

 

  • Know where you are today in order to navigate into the future
  • Act versus react
    • Information is power; look to the primary business indicators
    • Review and analyze the performance of major business function or department within the company
      • Marketing and sales
      • Manufacturing and distribution
      • Operations
      • Administration and human resources
      • Accounting and finance

Concepts for Assessing Your Current Position

  • You may not know, what you may not know! It is often the unknown that poses the greatest problem in business.
  • Decisions need to be based on facts, not gut instincts or hunches.
  • Get feedback and input from qualified professionals, not your friends, family and associates.
  • Consider the impact of your decisions before making them.
  • When you act, act decisively.
  • Put away the hatchet and use the scalpel when making cuts in the business.

Tools for Assessing Your Current Position

  • Management and financial information systems

    • Sales forecast
    • Job costing
    • Budget & forecasting
    • Trend analysis
    • Cash flow analysis
    • Cash flow projections
    • Cash management system

Assessing Your Current Position - Red Flags that Signal Business Problems

  • Red flags that signal impending business problems
    • Sales are sluggish and declining.
    • Gross profits are down.
    • Costs of goods sold (COGS) is increasing.
    • Management time is increasingly being used to resolve problems with impatient vendors; accordingly, efforts at maintaining sales volume are being diluted.
    • Accounts payable as a percent of COGS have increased, indicating that the business is leaning on its vendors and suppliers.
    • The credit and collection function has been ignored resulting in a sharp rise in write-offs.
    • §Sales forecasting has been continually optimistic, while actual sales and backlog indicate quite a different picture. If this is the case it is time to reevaluate the way potential sales are rated and projected.

 Assessing Your Current Position - Are Danger Signs Present

 

  •  Danger signs that signal impending business problems 
    • §Supplier demands for C.O.D. payments are sidestepped, and searches for new vendors are initiated.
    •  Accounts receivables have become progressively stretched, leading to the temptation to pre-bill.
    • The customer base has become too concentrated, leaving the business vulnerable to the loss of a major account.
    • Net working capital has actually turned negative which means a "cash flow crisis" is imminent.
    • Employee morale is declining
Preventing a Downward Spiral

  • Use the tools discussed to determine your current position.
  • Look for and identify any danger signals that are present.
  • Actively track and measure performance by department or business function.
  • When in doubt go back to the fundamentals of your business.
  • Be clear on the type of business in which you are engaged.

How to Stop the Slide Once it Starts

  • Don't be fooled by symptoms, focus on the root cause for the slide.
    • The economy is not the only issue in most cases, it simply exacerbated problems that already existed.
  • Let's review some definitive actions that can aid in stopping the slide by the following departments or business functions.
    • Marketing & Sales
    • Manufacturing & Distribution
    • Operations & Administration
    • Accounting & Finance 

Definitive Actions to Stop the Slide - Marketing & Sales

  • §Marketing in a slow economy requires a pinpoint focus.
    • Focus on leads with immediate potential.
  • Immediately develop a plan to recapture past customers.
    • It costs “five” times more to acquire a new customer than it does to reactivate a past customer.
  • Collect and analyze the data that matters.
    • §Consider narrowing your market focus based on conditions present.
  • §Don’t waste your time on leads that aren’t ready.
  • §Don’t cancel your advertising and promotions.
    • Measure the effectiveness of your advertising and cut the fat.
  • §Don’t change your sales team’s compensation plan.
    • This is the time when you need the team motivated not emotionally deflated.
  • §Avoid cutting prices, instead focus on features, benefits and how your products and services deliver value to the customer.
  • §Don’t fall prey to the notion of volume sales versus profitable sales. If you are losing money on a particlar product or service sale or on a specific account, the more sales you make the more money you lose. Accounts that are marginally profitable, upon further evaluation often turn out to be losing propositions.

Definitive Actions to Stop the Slide - Manufacturing & Distribution

  • §Focus on your core products and services.
    • Now is not the time to introduce new products or services, unless, doing so will give you a clear advantage over the competition.
  • Decrease your inventory.
    • Liquidate items that have been in inventory for an expanded period of time. If you have to blow it out the door at cost or slightly below -- do it and take the money and buy products that are selling.
  • Don't sacrifice product quality by using inferior products and labor, just to save costs -- in the long run it will cost you more than you saved.
  • Evaluate the effectiveness of your distribution channels and systems.
  • Investigate steps to improve efficiencies and reduce manufacturing and distribution costs.

Definitive Actions to Stop the Slide - Operations & Administration

 

  • Conduct an operational assessment.
    • Eliminate duplication of effort and redundancy.
  • Retool your operations department by streamlining management levels and improving procedures and reporting.
  • Set up an employee incentive program to generate cost reduction ideas.
  • Put a freeze on hiring and salary increases.
  • Use part time and independent contractors instead of full time employees when possible.
  • Eliminate all overtime hours. If necessary use part time or contract labor.
  • Cross train staff to perform multiple functions and combine job duties where possible.
  • Look closely at employees to determine their productivity. Non-productive employees should be terminated and replaced with motivated and productive new employees.
    • Get rid of the deadwood. 

Definitive Actions to Stop the Slide - Accounting & Finance

  • Develop key ratios and performance indicators for your business.
    • Monitor them on an ongoing basis.
      • Costs of good sold as a percent of gross sales
      • Gross profit as a percent of sales
      • Inventory turn
      • Accounts receivable turn
      • Selling costs
      • General and administrative costs
      • Net profit
      • Etc.
  • Set up and monitor departmental budgets.
  • Closely monitor individual customers' accounts receivable balances and overall A/R aging
  • Renegotiate accounts payable to match accounts receivable. This may include making payments over time.
  • Tighten credit policies for all customers, especially those with a pattern of delinquency.
  • Settle customer and vendor billing disputes promptly.
  • Prepare monthly cash flow projections to determine cash needs before borrowed funds are required.
  • Consider the use of outside investors to raise needed capital.

Timing and implementation are key to stopping the slide once it is detected. Many businesses are surprised at what they find when they start following the steps outlined in this segment of the "Navigating the Current Economy" series.

During times of growth and prosperity increasing sales equates to positive cash flow; once the sales level off or begin declining the cash flow will rapidly turn negative. Don't panic, stay calm and focus on the elements discussed in this segment.

I have one segment left to write, so hopefully I will be able to get to that sooner rather than later. If you have questions regarding any of the segments posted thus far please feel free to contact me.

For automatic notification of future blog postings please go to the blog subscription menu option, which can be found in the right margin of the blog.

Until next time...

 

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